Privacy Policy for Chalgrove Wines Ltd

This Privacy Policy explains how Chalgrove Wines Ltd, a company registered in England and Wales under company number 07194149, with our registered office at Unit A Howland Road, Thame, Oxfordshire. OX9 3GQ, collects, uses, and protects any information that you give us when you use our website located at https://www.chalgrovewines.co.uk (the "Website"). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, you can be assured that it will only be used in accordance with this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal data:

Identity Data: This includes your name, title.
Contact Data: This includes your billing address, delivery address, email address, and telephone numbers.
Technical Data: This includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.
Usage Data: This includes information about how you use our Website, products, and services.
Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

2. How We Collect Your Information

We use different methods to collect data from and about you, including through:

Direct interactions: You may give us your Identity, Contact, and Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Enquire about our products or services
Automated technologies or interactions: As you interact with our Website, we may automatically collect Technical Data about your equipment, browse actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for more details.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google.

3. How We Use Your Information (Legal Basis)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide you with services you have requested).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our Website, products, or services).
Where we need to comply with a legal or regulatory obligation (e.g., for tax purposes).
Where we have your consent to do so (e.g., for sending you marketing communications).

We use the information we collect for various purposes, including:

To respond to your inquiries and requests.
To manage our relationship with you.
To improve our Website, products, or services.
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

4. Disclosure of Your Information

We may share your personal data with:

Service providers: Third parties who provide services to us, such as website hosting, data analysis, payment processing, and customer service.
Professional advisors: Our lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and other authorities: Where we are legally required to do so.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact details provided below.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on our Website. You should check this page occasionally to ensure you are happy with any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By email: sales@chalgrovewines.co.uk

By post: Chalgrove Wines Ltd, Unit A Howland Road, Thame, Oxfordshire. OX9 3GQ

By phone: 01844 21858